Welcome to Yaya Parts! We understand that you may have some questions regarding our products, services, and policies. To assist you better, we have compiled a list of frequently asked questions below. If you cannot find the information you are looking for, please feel free to reach out to our customer support team.
Ordering and Shipping
Q: How do I place an order?
A: To place an order, simply browse our website, select the desired items, and add them to your shopping cart. Proceed to the checkout page where you can provide your shipping and payment details to complete the order.
Q: What payment methods do you accept?
A: We currently accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer payment options through PayPal and Apple Pay for added convenience.
Q: How long does it take to process and ship an order?
A: We strive to process and ship orders as quickly as possible. Most orders are processed within 1-2 business days. Shipping times vary depending on your location and the shipping method selected during checkout. Please refer to our Shipping Policy for more details.
Q: Do you offer international shipping?
A: We currently do not provide international shipping services.
Q: Can I track my order?
A: Yes, once your order has been shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment. Simply visit our Order Tracking page and enter the tracking number to get the latest updates.
Product Information
Q: Are your products genuine/authentic?
A: Yes, we guarantee that all our products are genuine and authentic. We source them directly from authorized suppliers and manufacturers.
Q: Can I find product measurements or specifications on your website?
A: Yes, we do have specifications but if they are unavailable we are happy to provide them.
Q: Are the product images on your website accurate representations of the actual products?
A: We make every effort to ensure that the product images on our website accurately depict the items we sell. However, please note that slight variations in colour or appearance may occur due to differences in monitors and lighting conditions.
Q: Can I request additional product information or ask specific questions before making a purchase?
A: Absolutely! We encourage you to reach out to our customer support team with any questions or inquiries you may have. We are here to assist you and provide you with the information you need to make an informed purchase decision.
Q: What should I do if a product I am interested in is out of stock?
A: If a product you want to purchase is currently out of stock, you can sign up for email notifications on the product page. We will notify you via email as soon as the item becomes available again. Alternatively, you can reach out to our customer support team to inquire about the estimated restocking date.
Account and Privacy
Q: Do I need to create an account to place an order?
A: While you can choose to checkout as a guest, creating an account provides you with several benefits. It allows you to track your orders, save your shipping addresses for future purchases, and easily manage your preferences. Creating an account also enables you to receive updates and exclusive offers via email.
Q: How do you protect my personal information?
A: We take your privacy and the security of your personal information seriously. Our website employs industry-standard encryption protocols to protect your data during transmission. We adhere to strict privacy practices and do not share or sell your information to third parties. For more details, please refer to our Privacy Policy.
Q: Can I update or modify my account information?
A: Yes, you can update and modify your account information at any time. Simply log in to your account and navigate to the account settings or profile section. From there, you can edit your personal details, shipping addresses, and communication preferences.
Q: What should I do if I forget my account password?
A: If you forget your account password, you can click on the "Forgot Password" link on the login page. Follow the instructions provided to reset your password. If you encounter any issues, please contact our customer support team for assistance.